Discussion Why music theory? Share your ideas about why music theory is or is not required? M 10 October Open thread →
Discussion Troubleshooting knowledge base — where to start? Something is not behaving and I am not sure where to begin. What should I check first, and what information would help others help me? Priya Nair 3 replies 10 October Open thread →
Discussion Quick question on knowledge base Probably a simple one. I have read the docs but want to confirm before I change anything in production. Can someone sanity-check my understanding? Sofia Romano 6 replies 10 October Open thread →
Discussion Best practice question about knowledge base Looking for the community consensus rather than just "it works." What is considered best practice here, and why? Yuki Tanaka 6 replies 10 October Open thread →
Discussion How do I configure knowledge base for a larger community? What works at small scale gets shaky as a community grows. How should this be configured for a larger community — a few thousand members and up? Alice Chen 4 replies 10 October Open thread →
Space · Public Music Theory - Test 02 [Spaces] A space for your music theory curiosities, ideas, questions and answers. 2 members View space
Discussion Is this behavior in knowledge base expected? I am seeing something I cannot tell is a bug or by design. Before I file a report, can someone confirm whether this is expected behavior? Happy to… Lena Fischer 5 replies 10 October Open thread →
Discussion What is the recommended way to handle knowledge base? I want to do this the supported way rather than hack around it. What is the recommended approach, and are there pitfalls to avoid? Links to docs welcome… Alice Chen 7 replies 10 October Open thread →
Discussion How notifications and digests are delivered Notifications are event-driven and delivered through the active email adapter. Members choose instant, daily digest, or weekly digest per notification type in their profile. Digests require Pro. Theo Lindqvist 7 replies 10 October Open thread →
Discussion Overriding templates in your theme Copy any file from the plugin's templates/ directory into your-theme/jetonomy/ and edit there. Your overrides survive plugin updates. Keep markup changes minimal so future template changes still apply… Sofia Romano 5 replies 10 October Open thread →
Discussion Setting up access rules for membership plugins Jetonomy uses a universal adapter for memberships. Whether you run MemberPress or PMPro, the setup is identical: add an Access Rule on the space, set the type to… Maya Okafor 1 reply 10 October Open thread →
Discussion Understanding trust levels and what they unlock Trust levels run 0–5 and are earned through participation. Level 0 has the tightest rate limits; higher levels relax them and unlock light moderation. Reputation and post activity… Theo Lindqvist 3 replies 10 October Open thread →
Discussion How to migrate from bbPress without losing data Reference guide. The bbPress importer preserves original dates, maps forums to spaces and forum categories to Jetonomy categories, and supports a dry run. Back up your database. Run… Sofia Romano 39 replies 10 October Open thread →
Discussion Where do you get stuck with billing & accounts? Mapping the common sticking points so we can write better guides. Where do you most often get stuck, and what finally unblocked you? Omar Haddad 3 replies 10 October Open thread →
Discussion Resources worth bookmarking for billing & accounts Collecting the genuinely useful resources in one place so we are not all re-discovering them. I will start with a couple and let the thread fill in the… Omar Haddad 6 replies 10 October Open thread →
Discussion Unpopular opinion about billing & accounts Here is a take I rarely see shared. I might be wrong, and I am genuinely open to being talked out of it. Convince me otherwise — that… Carlos Mendes 4 replies 10 October Open thread →
Discussion A small thing I learned about billing & accounts Nothing groundbreaking, but it saved me real time so I figured I would share. The trick was to slow down and get the basics right before optimizing. Hope… Priya Nair 2 replies 10 October Open thread →
Discussion What has worked for you in billing & accounts? Rather than theorize, I would love concrete experiences. What has actually worked for you here, and what fell flat? Specific stories beat general advice every time. Maya Okafor 4 replies 10 October Open thread →
Discussion A few thoughts on billing & accounts I have been mulling over this space for a while and wanted to open a wider conversation. There is more nuance here than a single answer captures. What… Lena Fischer 1 reply 10 October Open thread →
Discussion What happens to my community if the license lapses? Hypothetically, if my Pro license lapses, do the Pro features just stop, or does anything risk breaking? Want to understand the downgrade path before I commit. Omar Haddad 6 replies 10 October Open thread →
Discussion Transferring a license between client sites When a client engagement ends, can I deactivate the license on their site and move it to the next project, or are licenses bound to a single domain… Carlos Mendes 4 replies 10 October Open thread →
Discussion Nonprofit discount — is there one? We are a registered nonprofit on a tight budget. Is there a nonprofit or educational discount for the Pro license? Happy to provide documentation. Grace Adeyemi 5 replies 10 October Open thread →
Discussion Does one license cover a staging site too? I keep a staging copy for testing updates. Does my Pro license activate on both production and staging, or do I need a separate seat for staging? Elena Petrova 3 replies 10 October Open thread →
Discussion How do I upgrade from free to Pro mid-cycle? I am on the free plugin and want to add Pro now. Do I install Pro alongside free, and does my existing data carry over untouched? Noah Bennett 30 replies 10 October Open thread →
Discussion Troubleshooting troubleshooting — where to start? Something is not behaving and I am not sure where to begin. What should I check first, and what information would help others help me? Alice Chen 5 replies 10 October Open thread →
Discussion Quick question on troubleshooting Probably a simple one. I have read the docs but want to confirm before I change anything in production. Can someone sanity-check my understanding? Lena Fischer 2 replies 10 October Open thread →
Discussion Best practice question about troubleshooting Looking for the community consensus rather than just "it works." What is considered best practice here, and why? Sofia Romano 1 reply 10 October Open thread →
Discussion How do I configure troubleshooting for a larger community? What works at small scale gets shaky as a community grows. How should this be configured for a larger community — a few thousand members and up? Sofia Romano 1 reply 10 October Open thread →
Discussion Is this behavior in troubleshooting expected? I am seeing something I cannot tell is a bug or by design. Before I file a report, can someone confirm whether this is expected behavior? Happy to… Elena Petrova 3 replies 10 October Open thread →
Discussion What is the recommended way to handle troubleshooting? I want to do this the supported way rather than hack around it. What is the recommended approach, and are there pitfalls to avoid? Links to docs welcome… Sofia Romano 5 replies 10 October Open thread →
Discussion Slow space listing on a community with many topics One of my spaces has a few thousand topics and the listing page is sluggish. Others are fast. Is there an index or a setting I should check… Yuki Tanaka 3 replies 10 October Open thread →
Discussion Emails not sending — notifications silently fail Members report they never receive notification emails. Test email from WordPress works, so SMTP is fine. The notification preferences look correct. Where should I start looking? Carlos Mendes 3 replies 10 October Open thread →
Discussion White screen on the moderation page only Every community page loads fine except /community/mod/, which shows a white screen. Debug log mentions an undefined index. Single site, latest version. Happy to share the full trace. Lena Fischer 5 replies 10 October Open thread →
Discussion Reactions not appearing even though Pro is active Jetonomy Pro is active and licensed, but the reaction bar doesn't show on posts. Other Pro features work. Is there a per-space setting or a capability I'm missing? Jamal Reed 1 reply 10 October Open thread →
Discussion Community pages return a 404 after changing the base slug I changed the base slug from community to forum and now every community page 404s. The settings saved correctly. I suspect rewrite rules — what's the right way… Marco Silva 28 replies 10 October Open thread →
Discussion Troubleshooting help desk — where to start? Something is not behaving and I am not sure where to begin. What should I check first, and what information would help others help me? Elena Petrova 5 replies 10 October Open thread →
Discussion Quick question on help desk Probably a simple one. I have read the docs but want to confirm before I change anything in production. Can someone sanity-check my understanding? Elena Petrova 7 replies 10 October Open thread →
Discussion Best practice question about help desk Looking for the community consensus rather than just "it works." What is considered best practice here, and why? Hana Park 2 replies 10 October Open thread →
Discussion How do I configure help desk for a larger community? What works at small scale gets shaky as a community grows. How should this be configured for a larger community — a few thousand members and up? David Kim 5 replies 10 October Open thread →
Discussion Is this behavior in help desk expected? I am seeing something I cannot tell is a bug or by design. Before I file a report, can someone confirm whether this is expected behavior? Happy to… Finn O'Brien 4 replies 10 October Open thread →
Discussion What is the recommended way to handle help desk? I want to do this the supported way rather than hack around it. What is the recommended approach, and are there pitfalls to avoid? Links to docs welcome… Omar Haddad 4 replies 10 October Open thread →
Discussion How do I pin an important topic to the top of a space? I have a welcome post I want pinned to the top of a space so new members always see it first. How do I pin a topic, and… Omar Haddad 5 replies 10 October Open thread →
Discussion Where do members edit their profile and avatar? A member asked me where to change their avatar and bio and I realized I did not know. Where is the profile editor, and does it use the… Hana Park 6 replies 10 October Open thread →
Discussion How do I add a moderator to a single space? I want one trusted volunteer to moderate just our volunteer space, not the whole community. Is space-level moderation a thing, or are moderators always global? Grace Adeyemi 1 reply 10 October Open thread →
Discussion Can I restrict a space to specific membership levels? We have a premium tier using MemberPress. I want a space visible only to members at the "Pro" level and above. I see an Access Rules section in… David Kim 3 replies 10 October Open thread →
Discussion How do I customize the notification settings? I'm getting email notifications for every reply in spaces I've joined. Is there a way to set a daily digest instead? I looked in profile settings but couldn't… Theo Lindqvist 29 replies 10 October Open thread →
Discussion Power-user enhancement for roadmap ideas For the people who live in this part of the product, a small power-user enhancement would go a long way. It should stay invisible to everyone else. Priya Nair 2 replies 10 October Open thread →
Discussion Make roadmap ideas easier for newcomers This trips up new members more than it should. A small guard rail or a clearer label would lower the barrier without getting in experienced users' way. Lena Fischer 1 reply 10 October Open thread →
Discussion Better defaults for roadmap ideas Most of us never change the defaults, so getting them right matters more than adding toggles. Here is a proposal for defaults that would serve the typical community… Jamal Reed 2 replies 10 October Open thread →