Troubleshooting bug reports — where to start?

Alice Chen Alice Chen 2 months ago Resolved

Something is not behaving and I am not sure where to begin. What should I check first, and what information would help others help me?

#email #roadmap #search
6

Replies 7

Oldest Newest Best
Carlos Mendes Carlos Mendes Accepted

This is expected behavior, not a bug. The guard you are hitting is intentional — it protects against a class of mistakes that used to cause data loss.

If you need the other behavior, there is a documented filter you can hook to override it per site.

Bob Martinez Bob Martinez

This matches my experience exactly. The hard part is staying consistent once the initial novelty wears off.

Finn O'Brien Finn O'Brien

Adding a small note: the same idea applies on mobile, just with a bit more attention to tap targets.

Omar Haddad Omar Haddad

Strong agree. Good defaults beat a wall of toggles every single time.

Finn O'Brien Finn O'Brien

Thanks for writing this up. Bookmarking it — the kind of thing I will want to reference again in a month.

Bob Martinez Bob Martinez

Tried this on a staging copy first and it behaved exactly as described. Confident enough to roll it to production now.

Jamal Reed Jamal Reed

This is the answer I wish I had found six months ago. Would have saved me a weekend of trial and error.