Threaded replies vs. flat — what works for support?

Carlos Mendes Carlos Mendes 3 months ago

For client support sites we keep going back and forth on threaded versus flat replies. Threading helps tangents; flat keeps Q&A readable.

What has worked for your communities, and does the space type change your answer?

#integrations
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Replies 6

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Theo Lindqvist Theo Lindqvist

Following this thread closely. We are about to face the exact same decision and the replies here are gold.

Carlos Mendes Carlos Mendes OP

Appreciate the clear steps. The dry-run tip in particular saved me from a mistake I would not have caught otherwise.

Omar Haddad Omar Haddad

This deserves more votes. It is a small change with an outsized impact on day-to-day use.

Yuki Tanaka Yuki Tanaka

Tried this on a staging copy first and it behaved exactly as described. Confident enough to roll it to production now.

Grace Adeyemi Grace Adeyemi

I respectfully disagree on one detail. In my setup the opposite held true, though I suspect it comes down to community size.

Lena Fischer Lena Fischer

Tried this on a staging copy first and it behaved exactly as described. Confident enough to roll it to production now.