How do I configure help desk for a larger community?

I respectfully disagree on one detail. In my setup the opposite held true, though I suspect it comes down to community size.

Tried this on a staging copy first and it behaved exactly as described. Confident enough to roll it to production now.

One caveat for larger communities: keep an eye on the indexes. At a few thousand rows the difference is night and day.

I respectfully disagree on one detail. In my setup the opposite held true, though I suspect it comes down to community size.

This matches my experience exactly. The hard part is staying consistent once the initial novelty wears off.