Is this behavior in help desk expected?

Finn O'Brien Finn O'Brien 2 months ago

I am seeing something I cannot tell is a bug or by design. Before I file a report, can someone confirm whether this is expected behavior?

Happy to add reproduction steps if useful.

#getting-started #mobile #search
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Replies 4

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Bob Martinez Bob Martinez

Thanks for writing this up. Bookmarking it — the kind of thing I will want to reference again in a month.

Jamal Reed Jamal Reed

This deserves more votes. It is a small change with an outsized impact on day-to-day use.

Hana Park Hana Park

We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.

Alice Chen Alice Chen

Could you say more about how you measured the result? I want to try this but I am not sure what success would look like.