What is the recommended way to handle knowledge base?

Alice Chen Alice Chen 1 month ago Resolved

I want to do this the supported way rather than hack around it. What is the recommended approach, and are there pitfalls to avoid?

Links to docs welcome if this is covered somewhere.

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Replies 7

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Noah Bennett Noah Bennett

Strong agree. Good defaults beat a wall of toggles every single time.

Grace Adeyemi Grace Adeyemi Accepted

Yes. The recommended approach is to use Access Rules on the space: set the rule type to Membership, pick the level, and set the space visibility to Private. Members at that level and above see it automatically; everyone else does not.

Theo Lindqvist Theo Lindqvist

One caveat for larger communities: keep an eye on the indexes. At a few thousand rows the difference is night and day.

Lena Fischer Lena Fischer

Appreciate the clear steps. The dry-run tip in particular saved me from a mistake I would not have caught otherwise.

Grace Adeyemi Grace Adeyemi

Solid breakdown. The only thing I would add is to back up before making the change — better safe than sorry.

Jamal Reed Jamal Reed

This matches my experience exactly. The hard part is staying consistent once the initial novelty wears off.

Bob Martinez Bob Martinez

This is the answer I wish I had found six months ago. Would have saved me a weekend of trial and error.