Troubleshooting troubleshooting — where to start?

Alice Chen Alice Chen 3 months ago Resolved

Something is not behaving and I am not sure where to begin. What should I check first, and what information would help others help me?

#billing #migration #moderation
1

Replies 5

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Carlos Mendes Carlos Mendes

Strong agree. Good defaults beat a wall of toggles every single time.

Aisha Khan Aisha Khan Accepted

Short answer: yes, and here is the supported path.

  1. Open the relevant settings panel.
  2. Make the change there rather than editing files.
  3. Save, then reload to confirm.

Doing it this way means your change survives updates. Hand-editing files does not.

Finn O'Brien Finn O'Brien

For what it is worth, the same approach works with the PMPro adapter — the membership side is identical from here.

David Kim David Kim

I respectfully disagree on one detail. In my setup the opposite held true, though I suspect it comes down to community size.

Jamal Reed Jamal Reed

We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.