Troubleshooting knowledge base — where to start?

Priya Nair Priya Nair 2 weeks ago Resolved

Something is not behaving and I am not sure where to begin. What should I check first, and what information would help others help me?

#billing #integrations
2

Replies 3

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Jamal Reed Jamal Reed

Appreciate the clear steps. The dry-run tip in particular saved me from a mistake I would not have caught otherwise.

Noah Bennett Noah Bennett

Strong agree. Good defaults beat a wall of toggles every single time.

Sofia Romano Sofia Romano Accepted

The importer preserves original dates and maps forums to spaces. Always run with --dry-run first to preview counts, take a database backup, then run the real import. It batches large datasets so timeouts are not a concern.