Alice Chen

What works at small scale gets shaky as a community grows. How should this be configured for a larger community — a few thousand members and up?

I want to do this the supported way rather than hack around it. What is the recommended approach, and are there pitfalls to avoid? Links to docs welcome if this…

Something is not behaving and I am not sure where to begin. What should I check first, and what information would help others help me?

Our weekly digest email open rate hit 47% this week. Top posts plus a personal note from a moderator seems to be the magic combination.

Here is a take I rarely see shared. I might be wrong, and I am genuinely open to being talked out of it. Convince me otherwise — that is half…

I always find it motivating to hear what others are building. I'm migrating a client's legacy forum over — the import tools have been surprisingly smooth. What's on your plate?…

I often find great answers and have no way to save them. A simple bookmark button on posts and replies would be incredibly useful. Bonus points for a "My Saved"…

Something is not behaving and I am not sure where to begin. What should I check first, and what information would help others help me?

Nothing groundbreaking, but it saved me real time so I figured I would share. The trick was to slow down and get the basics right before optimizing. Hope it helps…

Hi everyone! I'm Alice. I manage communities for a living and I've been quietly reading here for a while. Finally making it official. I'm most interested in onboarding flows and…

Mapping the common sticking points so we can write better guides. Where do you most often get stuck, and what finally unblocked you?